Quality Learning: Goal Tending

As a Continuous Improvement consultant for schools, districts, colleges and universities, I continually encounter the same common systemic problems no matter the size of the organization, nor its location in the world. One of these common problems is the idea of goal setting to improve performance either within the class-room or the organization.

Not long ago, I was asked to run a workshop for a group of administrators to address the issue of “carrot and stick” management in their school district. I encouraged them to brainstorm ways to prevent behavior problems in their schools, instead of spending their time sopping up metaphorical spilled milk. Yet after only a few hours of group work, one of the principals called me over to his table and……